FAQ - Questions About Autobody Repair

Do I have to use the body shop that my insurance company recommended?

No. In the end, the choice is yours. The insurance company may tell you that Tight Curves Collision is not in their network and that they may not be able to efficiently handle your claim if you select us. Do not be intimidated by this. It is your right to choose whatever shop you want to repair your vehicle. The fact is that no body shop can hold contracts with all insurance companies. We do not have to be on your insurance company’s direct repair list in order to repair your car. Tight Curves Collision works with all insurance companies, and maintains good business relationships with all of their local adjusters, making it easy to complete your repairs and your paperwork.

Can You Help Me With A Car Rental?

We understand the inconvenience that not having your vehicle while being repaired can cause. We can make car rental arrangements for you so when you drop off your vehicle, our car rental provider will be there to pick you up. Most rental rates are in accordance with your Insurance company guidelines, but if you need our assistance in getting this set up, please don’t hesitate to ask.

Do I need to get multiple estimates?

No. You only need to get one estimate at the shop of your choice.

The insurance company estimate is less than your estimate. What do I do?

If the insurance company has already written an estimate, it is a good starting point for us. The estimate has useful information such as the claim number, a parts list, and the adjuster’s contact information. However, many times the insurance company will write an estimate that is conservative, and will wait until your car is at Tight Curves Collision and taken apart. That is when we contact them to report additional damage and costs.

The insurance company issued me a check. What do I do with it?

Bring the check with you when you come to the shop. We will instruct you on a case-by-case basis.

Do you use factory paint?

In general, car manufacturers do not sell paint. Tight Curves Collision refinishes cars using a DuPont/Spies Hecker paint system, restoring your car’s finish to its original condition. Our paint system is environmentally friendly, reducing the amount of VOCs that are emitted and it is warranted by the manufacturer, as well as Tight Curves Collision for as long as you have your car.

Will my paint match?

Tight Curves Collision uses several different methods to match paint. Your car’s color code is located on the car. Our painters will input it into their computer, and the computer provides the formula for mixing it. We also employ a spectrophotometer to help match your car’s color. Lastly, we tone in our colors by spraying test panels, ensuring that the color matches before we apply it to your car.

How long will you have my car?

The time that Tight Curves Collision has your car depends on the extent of damage, and whether or not hidden damage is found once your car is taken apart. To minimize delays, parts are ordered per the preliminary estimate, and received before your car arrives. We also keep in touch throughout the claims process, to let you know how repairs are going and when we think they will be complete.